Find quick answers to your questions below...
1. ABOUT CANDLES
a. Why Do People Use Scented Candles?
b. Are Certain Candle Waxes Better Than Others?
c. Are Scented Candles Safe?
d. Are Candles Made From Paraffin Wax Safe?
e. I Am Pregnant. Can I Still Use Your Candles?
f. How Do I Use Candles Safely?
2. ABOUT YANKEE CANDLE
a. How To Prevent Black Smoke And Soot When Using My Candle?
b. My Candle Is Not Burning At The Sides. What Should I Do?
c. What Is The Burn Time Of Your Candles?
d. How Long Can Your Car Fragrances Last?
e. How Long Can Your Reed Diffusers Last?
f. How Long Can The Candle Warmer's Bulb Last?
g. How To Love Your Yankee Candle
h. What Is The Difference Between A Single Wick and A 2-Wick Candle?
3. ORDERING
Can I Place A Bulk/ Corporate Order?
Can I Use My Gift Voucher To Buy Online?
a. How Do I Search For A Product On Your Website?
How Do I Buy From Your Website?
I Want To Send The Item As A Gift.
How Do I Remove An Item Or Change The Quantity From My Shopping Cart?
How Do I Know If My Order Is Confirmed?
I Want To Add and/ or Cancel Items After I Have Submitted My Order And Made Payment
Can I Place An Order By Phone?
4. LOYALTY PROGRAMME
a. Do You Have A Loyalty Programme?
b. What Are The Benefits Of The Loyalty Programme?
c. How Do I Join The Loyalty Programme?
d. Is the Loyalty Programme A Lifetime Membership?
e. Do You Have Any Birthday Month Perks?
f. How Do I Check How Much I Have Spent?
g. How Do I Check When Is My Expiry Date?
5. GIFT CARDS
Do You Sell Cash Vouchers?
Do You Sell Gift Cards Or Gift Vouchers?
I Lost My Gift Card.
My Gift Card Has Expired.
Where Can I Redeem The Gift Cards?
6. PAYMENT
Do I Pay GST For Your Products?
How Do I Know If My Payment Went Through?
I Didn't Get To The PayPal Page. How Do I Make My Payment?
I Don't Have A PayPal Account. Can I Still Purchase From Your Site?
How Do I Make Payment On Your Website?
What Payment Modes Do You Accept?
I Need A Copy Of My Receipt/ Invoice.
When Will My Credit Card Be Charged?
7. DELIVERY
Has My Order Been Delivered?
How Much Is Your Delivery Fees?
I Did Not Receive My Items.
I Have An Item Missing From My Delivery.
I Received The Wrong Item.
I Want To Deliver To Multiple Addresses.
My Product Is Damaged/ Defective When I Received It
What Are Your Delivery Timings?
When Will My Order Be Delivered?
8. EXCHANGE, REFUND, RETURN
Does Your Candle Warmer Have A Warranty?
I Have Changed My Mind. Can I Ask For An Exchange/ Refund?
I Received Your Item As A Gift, But I Don't Like It.
What Is Your Exchange and Refund Policy?
9. MY ACCOUNT
Do I Need To Create An Account First To Buy From Your Website?
How do I edit my account information?
I forgot my password.
How do I return my product?
10. INTERNATIONAL SHIPPING
Do You Ship Overseas?
11. GUARANTEES
Privacy Policy
Security
12. ADDITIONAL SUPPORT
How Do I Contact You?
Where Are Your Stores Located?